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Salesforce B2B-Solution-Architect Exam covers a wide range of topics, including understanding the key components of Salesforce B2B solutions, designing and implementing solutions for complex business-to-business scenarios, and developing and testing Salesforce B2B solutions. B2B-Solution-Architect exam also tests an individual's ability to identify and solve problems related to Salesforce B2B solutions, and to communicate effectively with stakeholders, including technical and non-technical audiences. Passing the exam demonstrates a professional's expertise in Salesforce B2B solutions, and can help them to advance their career in the field of solution architecture and consulting.

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Salesforce B2B-Solution-Architect certification demonstrates that the individual is knowledgeable about the best practices for implementing B2B solutions using Salesforce. Salesforce Certified B2B Solution Architect Exam certification is designed for individuals who have experience with Salesforce Sales Cloud, Service Cloud, and the Salesforce Platform. B2B-Solution-Architect Exam covers a wide range of topics related to B2B sales processes, including lead management, account-based marketing, and customer engagement strategies.

Salesforce Certified B2B Solution Architect Exam Sample Questions (Q57-Q62):

NEW QUESTION # 57
Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service.
UC has expressed interest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.
What should a Solution Architect consider m a potential solution?

A. Salesforce Scheduler
B. Appointment-Assistant Self Service Scheduling
C. Standard Salesforce Asset Calendar
D. Lightning Web Components Calendar Module

Answer: B

Explanation:
Appointment Assistant lets Field Service customers book, confirm, reschedule, or cancel their upcoming appointments. For Self-Service Scheduling, you only need one license per org assigned to one user. You can also customize the look and feel of your self-service scheduling pages and embed them into your Experience Cloud site.

NEW QUESTION # 58
Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spare parts orders are fulfilled in uC's ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needs customers to be able to schedule appointments for service for their equipment.
Which products should a Solution Architect recommend implementing to meet these requirements?

A. B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect
B. B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud
C. B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku
D. B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft

Answer: D

NEW QUESTION # 59
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
B. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

Answer: C

Explanation:
This answer shows how the chatbot can leverage Knowledge articles to provide relevant and helpful information to customers without requiring them to contact a live agent. This can improve customer satisfaction and reduce service costs.
https://trailhead.salesforce.com/content/learn/modules/service_bots_basics/learn-about-einstein-bots

NEW QUESTION # 60
Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers as incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP What should the steps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC's CRP will be the system of record for invoices?

A. Lead, Quote, Opportunity, Order, Invoice. ERP, Payment
B. Opportunity, Quote. Invoice, Payment, CRP
C. Lead, Opportunity, Quote, Order, Invoice, Payment, ERP
D. Lead, Opportunity, Quote, Order, ERP

Answer: D

Explanation:
This option would follow the lead-to-invoice process that Salesforce Billing supports2, which involves creating an invoice from an order and then sending it to the ERP system for payment processing. This option would also leverage Revenue Cloud and Sales Cloud features such as CPQ and Billing to automate and streamline the quoting and invoicing process.
Since UC's CRP will be the system of record for invoices, the order information will need to be passed to the back-office ERP for invoice creation and processing. Therefore, the business process should include Lead, Opportunity, Quote, Order, and then directly into the back-office ERP system. Payment processing can be handled within the back-office system or potentially integrated back into Salesforce with appropriate consideration for data security and compliance.

NEW QUESTION # 61
Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

A. Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
B. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
C. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
D. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

Answer: D

NEW QUESTION # 62
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